Privacy Policy

This Privacy Policy applies to LSR – Laser Surface Restoration, a laser surface cleaning and restoration business operating in Dundee and Surrounding Areas, Scotland ("we", "us", or "our").

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us using the enquiry form on our website or by calling +44 7481 697007.

We only collect personal data that you voluntarily provide to us. This may include:

• Your name
• Your phone number
• Your email address (if provided)
• Your location or address (to assess job requirements)
• Details of the service you are enquiring about
• Photos or images you attach to an enquiry
• Your preferred callback time

We do not collect any special category data (such as health information) and we do not collect payment card details through this website.

We use the personal data you provide solely for the following purposes:

• To respond to your enquiry or quote request
• To contact you to arrange a site visit or callback
• To provide you with a written quotation for our services
• To communicate with you about a booking or completed job

Our lawful basis for processing your data is legitimate interests — specifically, to respond to your direct enquiry and provide the services you have requested. Where you have requested a callback or quote, we may also rely on contract performance as our lawful basis.

Our website uses cookies to improve your browsing experience and to analyse how visitors use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

You can withdraw your consent to non-essential cookies at any time by clicking "Decline" on the cookie banner, or by clearing your browser cookies. Note that declining analytics cookies will not affect your ability to use the website.

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

Your enquiry data is received directly by us via email. We do not use third-party CRM platforms or marketing databases. The only third-party service that may process anonymised data is our website analytics provider, which operates on a privacy-first basis and does not identify individual users.

We retain enquiry and contact data for a maximum of 2 years from the date of your last contact with us, unless a longer retention period is required by law (for example, for tax or accounting purposes relating to completed jobs).

After this period, your personal data is securely deleted.

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data (subject to legal obligations)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to our processing of your data
• Right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us by phone at +44 7481 697007 or via the enquiry form on our website. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Enquiry data is transmitted via encrypted email and is only accessible to the business owner.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.